Terms & Conditions

Willow Springs Campsite Terms & Conditions

(The Camping and Caravanning Club Terms & Conditions must be adhered to at all times, please note the following inclusions)

Bookings under £30.00 must be paid in full and are non-refundable. Bookings over £30.00 require a 50% non-refundable deposit. Outstanding balance payable on arrival.

Group bookings will be asked to pay in full, refundable damage deposits may also be requested. Cancellations will not be refunded, where possible an alternative date will be arranged.

All customers and visitors must report to reception upon arrival, where pitches will be allocated.

Arrival time is strictly between 3pm and 10pm. Departure time is before 12 noon. ( Shepherds Hut bookings – arrival between 4pm and 10pm, departure is before 12 noon).

Visitors to the site will be charged £5 for parking. All visitors must leave the site by 10.00pm.

After 11pm Noise and Light should be kept to a minimum – you should not become a nuisance to fellow campers.

Dogs must be kept on a lead at all times, an area is provided nearby where dogs can be left off the lead. Remember to use doggy bags. No pets are permitted in the Bathrooms or utility shelter. No Pets allowed in the Shepherds Hut, therefore, bookings made for the Shepherds Hut must not include pets.

Please display your booking ticket for inspection in a prominent position for the duration of your stay.

Do not climb, lean or sit on fences and gates.

We are located next to the forestry, when there is a risk of forest fires, the use of BBQ’S will be limited to the official fire pit and BBQ area. Gas cooking equipment may be used on the pitches at any time. Always discard coals into the buckets provided or the fire pit.  Please do not take wood from the Campsite or Forestry to use in fire pits, wood can be provided ( this may involve a charge). Please contact us if you have any concerns.

SMOKING (including Vaping/E-Cigarettes) is only permitted on your pitch. All other areas are NON SMOKING. Cigarette ends should be extinguished and disposed of in the tin bins provided on your pitch. There is no smoking in the Shepherds Hut or Cook-House.

We do not accept commercial vehicles on site (unless by prior arrangement). We also refuse entry to large caravans (hobby/LMC, Tabbart, Roma,Wieppert). Only one vehicle per booking, an extra charge for the second vehicle is as per price list.

The toilets and showers on the site are for the use of campers only and guests should close the doors after use to keep those facilities secure. Children must be accompanied at all times by a responsible adult whilst using the bathroom facilities.

The washbasins in the shower block are for face and hand washing only. Dedicated provision for dish washing is made in the utility room in the adjoining shelter.

We do not allow generators on site.

We operate an eco-friendly waste system. TOILET TISSUE ONLY to be flushed down the toilet. All sanitary wear and nappies must be placed into bags and bins provided.

You will be given the use of a key to enter the bathrooms. £5 charge will be incurred if the key is lost or not returned.

No hard ball games (soft balls only), No hanging ropes etc. to swing from trees. No water balloons or water guns within the amenity block area. No paddling pools or water slides.

Breathable ground sheets must be used on grassed areas. For occupations of more than 7 days awning ground sheets must be removed for a period sufficient to allow the grass to recover.

Guests must remove all their camping related equipment from the Campsite upon departure.

No refunds will be given in the unfortunate event that you are asked to leave the Campsite.

Guests of our Shepherds Hut must also be aware of the Booking Contract.

Willow Springs Campsite is located on a farm in a rural location. Please be aware of natural hazards associated with this environment. Children must be supervised at all times by a responsible adult within your party. Please bring any safety concerns to our attention.

All customers, guests and visitors enter the site at their own risk. The site does not accept any responsibility for personal injury, inconvenience, loss of property or damage to property which may occur whilst at Willow Springs Campsite.