Terms & Conditions

Willow Springs Campsite is located on a non-working farm, in a rural Valley location. Please be aware of natural hazards associated with this environment – for this reason children must be supervised at all times by a responsible adult within your party. We welcome children but have no facilities to entertain them (e.g. playing fields, playgrounds etc.)

Bookings require full payment. Booking payments are non-refundable.

A group booking is defined as campers requiring more than 1 pitch. This includes bookings made by different people who know each other and who are travelling together for the same reasons and for the same holiday dates.  We reserve the right to examine all group booking requests before accepting or declining them. If we see a group booking forming, we reserve the right to terminate your booking(s) without refund. Cancellations will not be refunded. Refundable damage deposits may be requested.

All customers/guests must report to reception upon arrival for their campsite introduction and for allocation of pitches or Huts.

Visitors are permitted with prior arrangement only. Visiting times are between 10am and 10pm. Please see price lists for Visitor Charges.

Arrival time for Camping, Camping Huts and the Shepherds Hut is strictly between 3pm and 10pm. Departure time is before 12 noon.

Between 11pm and 8am we enforce a tranquil time policy, Noise and Light must be kept to a minimum – you should not become a nuisance to fellow campers. If you want to stay up late partying or have children (or adults!) that like running around making a racket before first light…this is not the site for you! Doing so will result in the termination of your booking without refund.

Please keep MUSIC personal, i.e. use headphones; people come here to enjoy peace, tranquility and the sounds of nature – not someone else’s taste in music.

Alcohol must not be consumed to the extreme – you must not use your vehicle onsite if you have consumed alcohol, doing so will result in the termination of your booking without refund.

Dogs must be kept on a lead at all times, an area is provided nearby where dogs can be left off the lead. Remember to use doggy bags. No dogs are permitted in the Bathrooms or utility shelter. No dogs allowed in the Shepherds Hut, therefore, bookings made for the Shepherds Hut must not include dogs. Dogs are permitted in the Camping Huts.

Do not climb, lean or sit on fences and gates.

We are located next to the forestry, when there is a risk of forest fires, the use of BBQ’S and firepits will be limited to a designated fire pit and BBQ area. Gas cooking equipment may be used on the pitches at any time. Always discard coals into the buckets provided.  Please do not take wood from the Campsite or Forestry to use in fire pits, wood can be provided (this may involve a charge). Please contact us if you have any concerns.

SMOKING (including Vaping/E-Cigarettes) is only permitted on your pitch. All other areas are NON SMOKING. Cigarette ends should be extinguished and disposed of in the tin bins provided on your pitch. There is no smoking or Vaping in the Camping Huts, Shepherds Hut or Cook-House. Unprescribed / recreational drugs are not to be brought onto the site and used. You should not be under the influence of said drugs whilst on the site. Your booking will be terminated immediately.

We do not accept commercial vehicles on site (unless by prior arrangement). We also refuse entry to large caravans (hobby/LMC, Tabbart, Roma,Wieppert). Only one vehicle per booking, an extra charge for the second vehicle as per price list.

The toilets and showers on the site are for the use of campers only and guests should close the doors after use to keep those facilities secure. Children must be accompanied at all times by a responsible adult whilst using the bathroom facilities.

The washbasins in the shower block are for face and hand washing only. Dedicated provision for dish washing is made in the utility room in the adjoining shelter.

We do not allow generators on site.

We operate an eco-friendly waste system. TOILET TISSUE ONLY to be flushed down the toilet. All sanitary wear and nappies must be placed into bags and bins provided.

You will be given the use of a key to enter the bathrooms. £20 charge will be incurred if the key is lost or not returned.

Your pitch is your exclusive play area, all other areas are considered communal and are not games’ areas. We do not permit hard ball games on your pitch (soft balls only), No hanging ropes etc. to swing from trees. No water balloons or water guns. No paddling pools or water slides.

Breathable ground sheets must be used on grassed areas. For occupations of more than 7 days awning ground sheets must be removed for a period sufficient to allow the grass to recover.

Guests must remove all their camping related equipment from the Campsite upon departure.

No refunds will be given in the unfortunate event that you are asked to leave the Campsite.

Guests of our Shepherds Hut must also be aware of the Booking Contract.

Guests of our Camping Huts must also be aware of the booking contract.

All customers, guests and visitors enter the site at their own risk. The site does not accept any responsibility for personal injury, inconvenience, loss of property or damage to property which may occur whilst at Willow Springs Campsite. Please bring any safety concerns to our attention. Willow Springs Campsite will not be liable for refunds or expenses you incur in the event you are prevented from fulfilling your Booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”). We recommend that you have adequate holiday insurance in place to cover this.